With the development of economy and progress of society, In current environment, the interaction between enterprises is becoming increasingly closly, and international trade has also raised the primary issue of fierce competition.This is very important for a company get the success from manycompetitors to be establish the cooperation with customers finally.This require the company must be strictly control the products quality and the whole production processes for each order. not only control the quality of the product but also the service level. Only in this way can effectively improve the company’s overall export competitiveness.
No matter any industry, customers are very important, especially for international trade company. From establishing contact with customers to completing orders, foreign trade salesmen have to put in a lot of effort in this process. We pursue the principle of survival by quality. For customers, they maybe worry about quality of the product after placing an order. In particularly, customers who have tested samples will worry if the quality of the product received is inconsistent with the sample after placing a large order. Regarding this issue, our Henan Fireramo Industrial Company Co,.Ltd, which is a factory specializing in the production of refractory materials, has more than 20 years of industry experience in producing various types of refractory materials. Today we share our experience through sample testing to obtained large orders, some of our company’s processes on product quality control are provided for customers’ reference:
When we receive customer feedback that the sample has passed the test and received the bulk orders, we will determine the customer’s requirements for the physical and chemical indicators of the product, packaging, delivery time and other contract terms in the order items as soon as possible. After receiving the advance payment from the customer, we immediately arrange our factory for the production and arrange the order production process and cycle. In order to ensure customer satisfaction and reduce disputes, we will produce according to the product technical parameters agreed with the customer to ensure that the quality of the sample and the bulk product are consistent. Our factory will produce in strict accordance with the established production cycle for bulk goods, keeping a close eye on every link. At the same time, we will arrange full-time merchandisers to keep in contact with the person in charge of the production workshop to confirm the progress and check the correctness of each step for bulk goods.
Because our production is mainly based on the sample indicators confirmed by the customer, and is produced in strict accordance with the agreed technical parameters during the production process, and data is recorded at each link, our factory has always maintained a thorough understanding of all aspects of the production of samples, finished products, etc. Summarize and reflect on the detailed records of each link, and set or formulate key control points for each link. If all key control points can be completed well, quality can be effectively controlled. At the same time, during the production stage, in order to ensure the quality of the products, random inspections will be carried out on the products, and the number of inspections will be determined according to the order quantity. Carry out inspections in accordance with reasonable inspection standards for batches of goods, and conduct professional physical and chemical inspections on products. When there is no special inspection agreement with the customer, we will inspect according to the national general industry product standards. At the same time, we always welcome customers to entrust third-party institutions for inspection, because we can guarantee that our products can withstand the inspection of any quality inspection department.
Refractory products have many production links and details, and quality depends on many details in each link. Product quality management runs through our whole production process. We welcome all over the world’s customers inquiry for refractory materials. We will supply you with high quality products and excellent service to you.
Specializing in refractory materials for over 20 years, we provide professional refractory solutions for the global high temperature industry.